Exchange and Return Policy

Dear customer, you can return or exchange your new device within 7 days from the date of purchase or from the date of receipt of the product only if it is not used and is in its original condition, with the presentation of the original/electronic purchase invoice and taking into account the terms and conditions.

To refund purchases made using credit cards or bank checks, the amount will be credited to the customer"s bank account within fourteen (14) business days. The customer must follow up on the payment process at their bank branch.

We regret that we cannot return or exchange products in the following cases:

The product has been opened.

The product has been installed.

The carton has been cut or ripped incorrectly.

Malfunctions and damages resulting from misuse.

The device"s serial numbers, original packaging, colors, or other appearance do not match the product received during purchase and as stated on the purchase invoice.

All software and device drivers.

The customer bears the shipping cost in the event of an unjustified return after shipment.

All body care appliances and food and beverage preparation appliances.